The main objective of Availability Management is?
Question
The main objective of Availability Management is?
Which of the following is not a characteristic of a process?
Which acts as a hub (centre) in the ITIL Service Management Life cycle?
Which of the following is NOT a purpose of Service Transition?
Which of the following is NOT one of the ITIL core publications?
What is the RACI model used for?
Which of the following statements is CORRECT?
Only one person can be accountable for an activity
Only one person can be responsible for an activity
Demand Management is primarily used to?
Which of the following is not a key process of Service Design?
Which are the two missing Service Operation processes from the following?
1. Access Management
2. Incident Management
3. Problem Management
4. ?
5. ?
ITIL is intentionally composed of a ______________ to service management