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Question

Which of these is the correct step for the continual service improvement model?

  • What is the vision? Where are we now? Where we want to be? How do we get there? Did we get there? How do we keep the momentum going?
  • Devise a strategy; design the solution; transition into production; operate the solution; continually improve
  • Where do we want to be? How do we get there? How do we check we arrived? How do we keep the momentum going?
  • Identify the required business outcomes; plan how to achieve the outcomes; implement the plan; check the plan has been properly implemented; improve the solution
  • All of the above
Answer- A


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