ITIL v3 Abbreviation MCQ Questions & Answers

ITIL V3 abbreviation MCQ Question and Answer

Question - 1

RACI stands for _____

Responsible, Analysis, Consulted and Informed
Responsible, Accountable, Consulted and Information
Requirement, Accountable, Consulted and Informed
Responsible, Accountable, Consulted and Informed
None of the Above

Solutions

Question - 2

SPM stands for _____

Service Plan Management
Standard Portfolio Management
Service Portfolio Management
Security Portfolio Management
None of the above

Solutions

Question - 3

SLR stands for _____

Service Level Requirement
Store Level Requirement
Standard Level Requirement
Security Level Requirement
None of the above

Solutions

Question - 4

QMS stands for _____

Quality Management System
Quality Management Service
Quality Measurement System
Quality Measurement Service
None of the above

Solutions

Question - 5

PDCA stands for _____

Plan, Do, Check and Analysis
Prepare, Done, Check and Act
Plan, Do, Check and Act
Plan, Do, Concern and Agree
None of the above

Solutions

Question - 6

ISO stands for _____

Information Organization for Standard
International Organization for Service
International Organization for Standardization
International Order for Standardization
None of the above

Solutions

Question - 7

ITSM stands for _____

Information Technology Service Management
Integrated Technology Service Management
Information Technology Specific Management
Information Technology Separate Management
None of the above

Solutions

Question - 8

MTTR stands for _____

Maximum time to recheck
Maximum time to repair
Mean time to recheck
Mean time to repair
None of the above

Solutions

Question - 9

SLM stands for _____

Service Level Management
Specific Level Management
Standard Level Management
Sarbanes Level Management
None of the above

Solutions

Question - 10

SMART stands for _____

Software, Measurable, Achievable, Relevant and Time bound
Specific, Measurable, Achievable, Relevant and Time bound
Specific, Management, Achievable, Relevant and Time bound
Specific, Measurable, Analysis, Relevant and Time bound
None of the above

Solutions

Question - 11

SKMS stands for _____

Service Knowledge Management System
Service Knowledge Management Service
Service Knowledge Management Software
Service Knowledge Measurable System
None of the above

Solutions

Question - 12

BIA stands for _____

Budget Impact Analysis
Business Interface Analysis
Business Impact Analysis
Business Impact Agreement
None of the above

Solutions

Question - 13

CMIS stands for _____

Club Management Information System
Capacity Management Information Service
Capacity Management Information System
Capacity Management Interface System
None of the above

Solutions

Question - 14

SCM stands for _____

System Capacity Management
Service Capacity Management
Software Capacity Management
Security Capacity Management
None of the above

Solutions

Question - 15

OLA stands for _____

Office Level Agreement
Outage Level Agreement
Objective Level Agreement
Organizational Level Agreement
None of the above

Solutions

Question - 16

SSU stands for _____

Service Shared Unit
Shared Service Unit
Single Service Unit
Security Service Unit
None of the above

Solutions

Question - 17

SDP stands for _____

Service Design Package
Service Design Plan
Standard Design Package
Separate Design Package
None of the above

Solutions

Question - 18

MTRS stands for _____

Mean time to request service
Mean time to restore strategy
Maximum time to restore service
Mean time to restore service
None of the above

Solutions

Question - 19

CAB stands for _____

Check Advisory Board
Change Advisory Board
Change Advance Board
Change Advice Board
None of the above

Solutions

Question - 20

RFC stands for _____

Request for claim
Request for canel
Roll for change
Request for check
None of the above

Solutions

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